The policy of Brooktherm Refrigeration is to provide its customers with goods and services of the highest quality and reliability including the required statutory practices and regulatory requirements consistent with sound commercial practices and economic considerations.

A policy of continual improvement in the quality of goods and services has been adopted by the management, designed to meet the needs and expectations of customers and to achieve fitness for purpose in every contract.

The commitment of the company is total and it is formally committed to establishing and maintainingan environment and formal procedures, which are deemed to meet the requirements of ISO 9001 - 2008.

This involves the implementation of systems, which are designed to make use of cost effective, planned and systematic procedures that determine, assess, and achieve quality and economy incompliance with the specified requirements.

It is also the companies declared policy that all employees shall have a full commitment to quality and that they shall only produce work of the highest standard of quality and that attitudes of RIGHT FIRST TIME will prevail at all times.

The company will set out and review objectives for continually improving the Quality Management System at the Management Review.

In making the above statement the company acknowledges that training, resources and understanding are essential requirements and have therefore adopted formal procedures to ensure they are carried out.