We specialise in Industrial Refrigeration, Marine Refrigeration and Air-conditioning providing a full scope of services from design, supply and installation to bespoke maintenance, service and supply of spares.
Our family owned and run company was founded in 2000 and has consistently grown year on year; to date we employ over 65 people and have an annual turnover exceeding £10m.
Right from the beginning and continuing to this day our main principles of customer service and quality ensure that we are a client focused, innovative organisation, continually striving to achieve excellence in all areas of the business.
Our success and in particular our enviable reputation for exceptional customer service can be credited to the most important part of the business; our workforce. Here at Brooktherm we have assembled a talented team of people, who we continually invest in, and are justly proud of the extraordinarily high level of staff retention. This commitment and company stability enable us to provide the continuity and relationships our clients value.
Here at Brooktherm Refrigeration we view the client relationship very much as a partnership, understanding your business needs, identifying your exact requirements and exceeding your expectations in order to establish ourselves as a trusted partner.
Our commitment to delivering direct 24/7 support means we do not use call out centres. We deal personally with call outs and any out of hours query receives the attention of a director or manager with knowledge of the system in question. Whenever you liaise with someone from Brooktherm Refrigeration, no matter what the circumstances, you’re dealing with a member of our team.
In simple terms, we’re there for you.
Our commitment to quality is underlined by our BS EN ISO 9001:2015 accreditation; but it’s about much more than that. It’s about an ethos which runs through Brooktherm Refrigeration from the management team down. At every level you’ll find people committed to delivering excellence. It’s in the Brooktherm DNA, but we never take it for granted. That’s why we have systems in place to monitor and maintain the end-client experience.